School Officer - Administration - Switchboard

Position: School Officer - Administration - Switchboard
Commencing Date: As soon as practicable
Tenure:  Term Time, Permanent (30 hours per week, 40 weeks per year)
Salary Range: $33.20 - $34.61 per hour pending experience
Closing Date:  Monday, 7 April 2025 unless filled prior

Ryan Catholic College, Kirwan was established in 1979 and has as its foundational story the well-known "Journey to Emmaus" from the Gospel of Luke. The theme of "journey" is one that is embraced by the college and is a fine metaphor for portraying the growth that all people experience in developing their spirituality, intellect, physical and social capabilities and wisdom.
The college has an enviable reputation for providing an education which results in graduates who are well rounded young people. Academic excellence is sought and achieved, yet there is a broad education provided so that all who seek our values find a suitable pathway to attaining their goals.

About the role

Ryan Catholic College, Kirwan, is seeking an experienced and dedicated School Officer - Administration - Switchboard. This position will require 30 hours per week total, but has the capacity to be split into two positions (with 1 person working 6hrs/day, 3 days per week and the other working 6hrs/day, 2 days per week) as needed. The role is term time, part-time, permanent and will commence as soon as practicable.

We are seeking a highly motivated, professional and organised Administration Officer – Switchboard, who will bring a proactive mindset, excellent communication skills, and a warm, professional presence to our front-line team.

This role is perfect for someone who thrives in a dynamic school setting, takes pride in delivering exceptional customer service, and is capable of managing multiple tasks with confidence, care and discretion.

As the first point of contact for phone enquiries, you will be the voice of Ryan Catholic College. Reporting to the Business Manager and working collaboratively within our Administration team, you’ll play a pivotal role in ensuring seamless communication and outstanding support across the College community.

To join this vibrant school community, you'll need

1. Previous experience providing generalist administrative support
2. Demonstrated capacity to organise and prioritise a range of tasks and set priorities to meet deadlines in a busy office environment\
3. Support the delivery of operational tasks associated with switchboard duties and support to student reception including:

• Manage all incoming calls via the College switchboard, ensuring prompt, courteous, and helpful service.
• Relay voicemail and telephone messages accurately and in a timely manner.
• Respond to general email enquiries with clarity, professionalism and warmth.
• Provide accurate information to students, staff, parents and visitors with a solution-focused approach.
• Provide support to student reception.
•  Assist at student reception and provide first aid support where necessary.

      4. Provide administration support that meets the day-to-day requirements of the college including:

• Deliver high-level administrative support to the College Leadership Team.
• Complete accurate data entry, maintain student and staff registers, and manage confidential records.
• Prepare professional documents including letters, spreadsheets, and reports.
• Handle money transactions with integrity and attention to detail.
• Support the coordination of internal communications for students and staff.
• Scan and manage electronic document storage, ensuring files are accurately named, stored, and maintained in line with compliance and confidentiality standards.
• Scan and manage physical and electronic document storage, ensuring files are accurately named, stored, and maintained in line with compliance and confidentiality standards.
• Manage internal administration registers.

•    Support the delivery of tasks associated with community events and college functions
•    Any other duties as reasonably requested to support the functionality of the college 

Mandatory Criteria

• Current Working with Children Suitability Card - The successful candidate will require a paid Blue Card before commencement as per the No Card, No Start policy developed by Queensland Government
• Minimum certificate level or higher qualification or equivalent relevant experience
• Ability to travel from time to time within the Catholic Diocese of Townsville
• Ability to perform the physical requirements of the role in a safe manner
• First Aid certificate or the ability to attain one.

Desirable Criteria

•    5 Years administration and/or reception, preferably within an educational setting or a large organisation.

Some employees may be subject to pre-employment medical assessments during the selection process. Depending on the nature of the position, it may be necessary for successful applicants to be immunised against certain preventable diseases in order to minimise the risk of transmission.

For more information, please refer to the Position Description

What we offer

• Competitive Salary Range
• Annual Leave with 17.5% leave loading
• Access to salary packaging options to maximise employee benefits and salary 
• Modern facilities, equipment and resources
• Access to additional Employer Superannuation Contributions
• Access to long service leave after 7 years of continuous service
• 14 Weeks’ paid parental leave
• Deferred Salary Scheme
• Access to corporate health schemes
• Induction processes and professional learning programs
• Access to Employee Assistance Program
• Well-being programs and initiatives

Our Organisation

Townsville Catholic Education supports a diverse region extending from Townsville to the Burdekin and Whitsunday regions in the south, and north to Ingham and Halifax, south-west to Winton, and west to the border with the Northern Territory, encompassing Mount Isa and several small, isolated western towns and east to Palm Island. Townsville Catholic Education provides a supportive, flexible working environment where care for the individual is an important part of our ethos.  We employ motivated people who want to work together to produce excellent outcomes for our students. Our staff are recognised as being central to achieving our mission. Townsville Catholic Education has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.

How to apply

• Upload a current resume
• Upload a cover letter addressing the skills, attributes and experience to support the key accountabilities of the role identified in the position description
• Complete the application form including your two nominated professional referees (name, position title and email address)

Applications during the shortlisting phase will be kept confidential. 

Applications close 3pm Monday, 7 April 2025 unless filled prior.

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